Type
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Query
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Resolution
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AMC Empanelled
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Why is my new Empanelled AMC not reflecting in
GoDigital?
|
Please get in touch with Optimum Support Team and inform for requesting of Data calling and uploading of
that particular AMC.
Also make sure that the AMC company is registered and mapped for Mailback services for that respective RTA.
|
AOF Size
|
What is the maximum size limit of AOF to be uploaded?
|
AOF image cannot exceed limit of 3 MB , otherwise AOF form will get rejected.
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AOF Status
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What are different rejection scenarios for AOF in BSE? What does Image Corrupt mean?
|
UPLOADED - READY TO INVEST - As soon as image is uploaded the status will be Uploaded-Ready to invest, the
order can be placed even if the status is Uploaded Ready to invest.
ACCEPTED - You can do Online Transactions
REJECTED - Check reason of Rejection, do necessary rectification & upload AOF form again
REJECTED - Image not clear or Image Corrupt: Upload AOF form again with proper image
REJECTED - KRA REJECTION (not available): KRA not compliant, upload AOF again after KRA verification
REJECTED - Investor name differ in KRA: Client name on AOF form & KRA not match.
|
AOF/NACH form
|
How to upload AOF form and cancelled cheque on
BSE Platform?
|
Go to Clients > Manage Clients.
1. Download AOF for client whose UCC is generated.
2. Get signature of the Investor on AOF & Cancelled Cheque from Investor.
3. Scan the AOF and Cancelled Cheque from Investor. Create this as a Single Image File
4. Convert the Scanned Image of AOF & Cancelled cheque in any format.
Re-Name the Image with combination of your member id, UCC & today's date.
Example if your member id is 10923 & Client UCC is 2398 and today's date is 24/02/2017 then the image name
should be10923239824022017.
5. Login into your bsestarmf.in account. Go to Admin > Image Upload > Enter UCC & Upload.
Track status from Daily Downloads > Image Upload.
For assistance, please contact BSE StARMF.
Also note as per a recent update, PDF file format file is also allowed to upload on BSE StAR MF.
|
Bank – No. of Banks
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Can we add more than one bank account details in the application?
|
In the application, you can add only one bank account details as of now. Please note that under BSE StAR MF client details, you can save upto 5 bank account details.
|
Bank Master
|
How to add any Bank Name Manually?
|
There is no provision to add bank name in GoDigital platform from front end. However, you can get in touch with your respective RM to add any bank in the bank master list.
|
Brokerage Report
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No Data is reflecting in the Brokerage Report
|
You need to upload the Brokerage Files so that your Brokerage Data reflects in the Reports
|
BSE StAR MF
portal
|
Where we can check the uploaded AOF status on
BSE StAR MF?
|
You can check the status of the uploaded AOF under Daily Downloads > New Reports > Image Upload Report, in your BSE StAR MF login.
|
BSE StAR Mf portal
|
What is Direct Pay & Nodal Pay on payment page
of BSE StAR Mf?
|
The list of the banks which are available for Direct and Nodal is provided on BSE website. It may be
mentioned that if the Investor’s bank is available in Direct mode, and Investor selects the Nodal mode, he will
not be able to initiate the payment and vice-versa.
The link selected, shall direct the investor to their respective net banking window to initiate the payment with the transaction amount. Once the payment is done, the investor is redirected to the BSE StAR MF Platform.
The payment confirmation details will be updated in the transaction request details.
Please talk to BSE StAR MF for more info.
|
BSE StAR Mf portal
|
How to register for BSE StAR Mf?
|
You need to go to the online portal of BSE India membership i.e. https://membership.bseindia.com/.
Further, you have to create a login id and password and then enter the required details as per your criteria. For
further concerns, you can directly get in touch with BSE membership team at membership.ops@bseindia.com
You can talk to Optimum customer support and check out if there are any offers available to discount / waive
off the Registration Fees
|
BSE StAR Mf portal
|
How to check the eligibility of a particular
transaction in BSE?
|
You can check the same in the Scheme master and SIP scheme master, available in BSE StAR Mf.
In your BSE StAR account, Go to Daily Downloads > Masters > Scheme Code Master and SIP Schemes Download
New
|
BSE StAR Mf portal
|
Where to check Mandate status in BSE StAR Mf
portal?
|
For checking the Mandate status on BSE, please follow the steps: Systematic Investment > Mandate > Mandate Search
|
BSE StAR Mf portal
|
How to resend the email for payment link if the
client has not received it automatically?
|
This option is not available in the application. But the same is available in BSE StAR Mf. You need to go to Admin > Payment Gateway Email Resend.
From the platform, when you initiate the transaction, the email is sent from your Email ID as well as by BSE
StAR MF.
Check out for the Spam / Junk Emails of the Investor Mailbox.
MFDs/MFD's client will select the mode of payment as Direct pay/Nodal Pay and submit the transaction request for processing the payment.
|
BSE StAR Mf portal
|
What is One Time Mandate (OTM) on payment page of BSE StAR Mf?
|
MFDs will be required to register the mandates received from their respective clients, on BSE StAR MF platform, before the same shall be used for initiating the OTM payment.
Once the mandate status is ÄPPROVED, MFDs/MFD's clients shall initiate the payment OTM mode of payment for their purchase transaction/s placed on BSE StAR MF platform.
If the client has already registered a mandate for XSIP, then the same mandate shall be used for initiating the payment for transaction/s entered on the BSE StAR MF platform. A single mandate shall be used to make payments for multiple transactions.
MFDs/MFD's clients will select the mode of payment as OTM and submit the transaction request for processing the payment.
All the mandates registered for that particular client shall be displayed with the limit available for making the payment option. The client has to initiate the payment for the transactions through OTM mode before 3:30 pm on T day; else it will be processed for the next day. The funds shall be debited directly from the client’s account on the next trading day i.e. T + 1.
Please talk to BSE StAR MF for more info.
|
BSE StAR Mf portal
|
What is NEFT/RTGS on payment page of BSE StAR
Mf?
|
The MFD clients are required to transfer the funds pertaining to the purchase orders placed by them/MFD’s on
BSE StAR MF platform, in ICCL’s bank accounts, so as to reach before the deadline time of different type of orders.
The clients intending to transfer the funds through their net banking account, need to first register the afore said details as the beneficiary, in the “Third party Transfer” option in the Net Banking module provided by their respective banks. While doing so one has to ensure to register it as transfer to an
“eCMS account” option provided by most of the banks, or take the help of the officials of respective banks.
In cases where the clients use manual mode to transfer the funds through NEFT/RTGS through their bank, the clients will have to enter the aforementioned ICCL account details in the NEFT/RTGS forms required to be submitted to their respective banks.
It may be stated that the funds are mandatorily required to be transferred in ICCL’s bank account from the account of the investor which is mapped in the UCC on the BSE StAR MF platform.
After having transferred the funds in ICCL’s bank account, clients have to enter the UTR details against the respective orders, before 9:30 a.m. on T + 1 day. The clients will have to select the option of initiating the funds through NEFT/RTGS and enter the details of the UTR in the space provided. This will help the respective order to remain valid till the funds confirmation intimation is received from the respective bank.
The details of ICCL's bank account can be retrieved from BSE concerned person.
Please talk to BSE StAR MF for more info.
|
BSE StAR Mf portal
|
What is Cheque option on payment page of BSE
StAR Mf
|
On successful submission of the transaction, MFDs/MFD's clients shall submit the instrument to the nearest
BSE StAR MF Service Centres by providing the member code/member name and the client code/client name on T + 1 day before 9:30 a.m. However to avoid any inconvenience on T + 1 day, it is strongly recommended to submit the instrument by 6:30 p.m. on T day.
The cheque is to be submitted from the Investors bank account registered in the UCC on BSE StAR MF platform favoring Indian Clearing Corporation Ltd.
MFDs/MFD's clients to ensure that the total subscription order matches with the cheque amount.
The Instrument collected may be single instrument across the investments made in multiple schemes/AMCs or multiple instruments.
The official present in the Karvy/BSE Service Centre will verify the Cheque submitted by the Investor against
the Orders placed on BSE STAR MF platform and time stamp the deposit slip, if found in order, and give the acknowledgement copy to the investor/person coming to deposit the cheque.
If the total amount of the transactions placed on BSE StAR MF platform does not match with the cheque amount, the official in the Karvy/BSE Service Centre will return the cheque to the investor/person.
If the payment is not initiated till T+1 day 9:30 am, for the orders placed on BSE StAR MF platform, then all such orders shall be auto cancelled by the system.
Please talk to BSE StAR MF for more info.
|
Client Login
|
How will my clients login on the desktop or laptop?
|
Give Online Access to your Clients - (First Time Login)
Go to Settings > Email Settings to configure your email, to send notifications and email reports.
Go to Clients >> Manage Clients, click on Give Access button to Give Login Access to your clients.
An Email will be sent to your client, with the Login Credentials.
For first time users, it is mandatory for your clients to login and change the password.
The system will automatically prompt for change password.
Once the new password is set, you will not know the password.
Give Access button will not be visible if the client is a member of the family.
Give Access button will not be visible if the client does not have an email id in the application.
Give Access button will not visible under Clients > Manage Clients, if the access was already given.
Clients who were given access, can be seen under Settings > Clients Credentials.
To re-sent Login Information to your clients.
Go in Settings > Clients Credentials.
Click on Give Access button to resent login information.
This time, only the Username will be sent to your client and then the Client needs change his password using the Forgot Password option available on the Login Screen.
Enter Username and the registered Email Id saved in the system. A security code will be sent to your client from the Email Id configured in the system. After entering valid security code, the new password will be set and a Password Changed Successfully Email would be sent to your client. (from your Email ID) Now, your client can login with the new set password.
|
Client Login
|
How will my clients login in my mobile application?
|
Give Online Access to your Clients - (First Time Login)Go to Settings > Email Settings to configure your email, to send notifications and email reports.
Go to Clients >> Manage Clients, click on Give Access button to Give Online Access to your clients.
An Email will be sent to your client, with the Login Credentials. For first time users, it is mandatory for your clients to login and change the password from the web application.
Once the new password is set, you will not know the password.
Give Access button will not be visible if the client is a member of the family.
Give Access button will not be visible if the client does not have an email id in the application.
Give Access button will not visible under Clients > Manage Clients, if the access was already given.
Clients who were given access, can be seen under Settings > Clients Credentials.
Login Information can be resent from here.
Note: When user logins the mobile app it will ask user to register the mobile number.
OTP verification will be done and then the user can set a 4 digit PIN.
This PIN can be used to login until the application is intentionally logged out.
Once the user receives the OTP he can set the pin number and login in the mobile app.
If the user does not receive the OTP, check mobile number available in the application under Clients > Manage
Clients.
If you (IFA) is unable to receive OTP, check your mobile number under Settings > Manage User.
|
Client Login
|
Can we provide online access & do financial transactions in Corporates & HUFs.
|
You can have an account for HUF whereas for Corporate you need to generate the UCC code through BSE as the registration procedure is the different post you can update the UCC in your web portal and do online transactions. It will be appropriate to coordinate with BSE for both HUF and Corporate a well.
|
Client Login
|
Why my client do not receive OTP while login in the android application?
|
Once the user receives the OTP he can set the pin number and login in the mobile app.
If the user does not receive the OTP, check mobile number available in the application under Clients > Manage
Clients.
If you (IFA) is unable to receive OTP, check your mobile number under Settings > Manage User.
Imp Note: When user logins the mobile app it will ask user to register the mobile number.
OTP verification will be done and then the user can set a 4 digit PIN.
This PIN can be used to login until the application is intentionally logged out.
|
Client Login
|
Why my client did not receive their login credentials email?
|
Go to Settings > Email Settings to configure your email, to send notifications and email reports.
Make sure that your email is configured properly. Try the test mail feature while configuring email.
Request your client to check Spam and Junk Emails of his Email ID.
|
Client Onboarding
|
How will a new client on-board on GoDigital platform?
|
If you have subscribed to our On-Boarding module, the client can click on Sign Up option available on Web and
App, fill his basic details, bank account details, FATCA details and proceed further to create an account under your code.
|
Client Onboarding
|
How can any client check his/her KYC compliance from the platform?
|
There is no provision in GoDigital to check whether the client is KYC compliant or not. However there are few websites available on the internet.
|
Client Onboarding
|
How to On-Board investors on BSE StARMF as well as the application from my login?
|
Client On-Boarding means enabling clients to transact online through the GoDigital platform.
To Transact Online, every Investor needs to have a UCC (Unique Client Code) in the application.
1. Go to Clients > Manage Clients.
2. Under Manage Clients you will see your Client List.
3. On the right of page there is an option to Edit client
4. Edit the client whose UCC you want to generate. This will open your Client Info.
5. Fill all Bank and FATCA details & click Auto Generate UCC button. Make sure that you select proper mode of Holding (Holding Nature) while creating UCC.
6. The UCC will be generated along with a confirmation message box will be displayed.
7. If your client is already available in your BSE StAR MF account, UCC of these clients can be updated in
GoDigital so that they can also transact online from GoDigital platform.
Edit your client info and put the existing UCC code under Enter / Update existing UCC field.
Note:
• Clients without UCC cannot transact online.
• If UCC was already generated via this application, Generate UCC button is disabled.
• Clients who are KYC complaint & have UCC code will be able to transact instantly in AMCs with Karvy,
And Franklin
• You need to upload AOF for doing transactions in RTAs Cams, Karvy and Franklin on BSE StAR MF account.
Follow the steps to upload AOF (only for CAMS )
1. Go to Clients > Manage Clients. Download AOF for client whose UCC is generated.
2. Get signature of the Investor on AOF & Cancelled Cheque from Investor.
3. Scan the AOF and Cancelled Cheque from Investor. Create this as a Single Image File
4. Convert the Scanned Image of AOF & Cancelled cheque in TIFF format.
Re-Name the Image with combination of your member id, UCC & today's date.
Example - if your member id is 10923 & Client UCC is 2398 and today's date is 24/02/2017 then the image name should be10923239824022017.
5. Login into your bsestarmf.in account.
Go to Admin > Image Upload > Enter UCC & Upload.
Track status from Daily Downloads > Image Upload.
For assistance, please contact BSE StARMF. NOTE : As per a recent update, PDF file format file is also allowed to upload on BSE StAR MF.
|
Client Onboarding
/ UCC creation
|
Why I am getting error as "Invalid Account
Information" while creating UCC?
|
Please check your BSE account authentication.
Go to Settings > BSE credentials and update your information with password.
|
Client Onboarding
/ UCC creation
|
Why I am getting error as “IFSC code invalid” while creating UCC?
|
Please check if entered IFSC code and MICR code is a valid code.
This feature is checked by BSE.
If you have entered a valid IFSC code but the application is not accepting it, please get in touch with BSE and verify this.
|
Client Onboarding
/ UCC creation
|
Why I am getting “String or binary data would be truncated” error while creating UCC?
|
Please check any information does not allow more than 40 characters. Specially Address field.
Also check if all details are filled properly.
|
Client Onboarding
/ UCC creation
|
Why I am getting “Holding Nature not proper” error while creating UCC?
|
In case of Joint and Anyone or Survivor, you need to select the proper holding nature and fill appropriate information.
You can edit your client information and save appropriate Holding Nature.
|
Client Onboarding
/ UCC creation
|
Why the Auto-Generate UCC button is not available while creating UCC?
|
If client information is missing, UCC code button will not appear.
After filling all important information like Bank Details, KYC details, FATCA details, save the information. Post that you need to edit the client and then click on Auto Generate UCC button.
Auto Generate UCC button will create a 4 digit code and then client will be on boarded on BSE StAR MF and will be eligible for Online transactions through the application.
In-case, UCC code is already generated; Auto Generate UCC button will not appear.
If UCC code is available in your BSE StAR MF account, you simply update the same code in GoDigital, by editing your client information. Put the code under Enter / Update Existing UCC field.
|
Clients
|
Why I am Unable to update the Minor details through the Manage client option whose PAN number is system generated
|
In this case, you need to need to add the Dummy Pan in the format of a Pan number and then update the rest details.
|
Clients
|
What is Manage Clients?
|
Total no. of clients can be seen here along with their important information.
Clients are created on the basis of Unique PAN numbers available in the system.
The KYC records of clients like PAN, Mobile, Email id are fetched from Master File, whereas the transaction records are fetched from Transaction files of respective RTA.
If an email id, mobile number or any other KYC information is missing that may be because it was not received in RTA Master File.
In such cases, you need to manually edit and update the records. If email id is missing, Give Access feature will be disabled.
|
Clients
|
Can the client update their Email ID, mobile number, etc.
|
Updating the client master details access is only available with the IFA because if the client is given access then the IFA will not be aware of any details which are incorrect in the AMCs due to which wrong data feed is being received from the RTAs.
IFA can update the details in your GoDigital Platform through the following process
Clients > Manage client > Edit client > Fill the Details > Save & Close
Please note: The details saved in the GoDigital Platform will only be updated in the portal. You need to get it rectified with the AMCs so that proper data is received from the RTAs.
|
Clients
|
Why is my Client Missing from Manage Clients?
|
You may not be able to view your clients if the Master file and the Transaction file were not uploaded of the respective RTA.
If your clients belong to the AMC which is not mapped under the respective RTA, such client will not be received in the RTA data feeds files and thus will not be updated in the application.
You need to request and upload data feeds files again whenever a new AMC is added / mapped to RTA.
Master files of all RTAs are uploaded once in a month by Optimum however you can upload it on regular intervals to get updated information from RTA.
If the Master file was uploaded but there were a few clients whose PAN number was not available in the file such clients will be skipped and shown under Clients without PAN.
If the Master file was not uploaded in the application, and the transaction file was uploaded, then the system will create a new client on the basis of Unique PAN number and other information received from Transaction file of respective RTA which was uploaded.
From 22nd Feb in GoDigital, if a Master File is uploaded in the GoDigital platform, existing records like PAN,
Email, Mobile, Name will be skipped if they are already updated in the system. If records were not available then in that cases records from the Master file will be inserted in the system.
For example, if the Mobile Number was already available and the email id was not available in the system, then while uploading the file, the mobile number will be skipped and not modified whereas the email id will be inserted from the file.
|
Clients
|
What is Manage Family?
|
You can create Family or Group so that multiple clients’ investments portfolio can be seen under one Name.
You need to define one member of the family as Self and this client will become the Head of that family group.
Other members added in this group will be under this Self Client.
Individual Portfolio Reports can be seen in IFA login irrespective of members added in the Family or No.
However, login access will only be available for the Self person.
By default, all members portfolio will be seen under Self Head Member of the family group.
Clients who are a part of the family will not be able to login to their web as well as mobile application. Give
Access feature will be disabled for such clients.
|
Dashboard
|
What does Total Clients mean on the Dashboard?
|
The Total number of clients under all ARN data uploaded in the application will be displayed.
These clients are created on the basis of unique PAN numbers received from Data feeds file received from RTA.
Clients KYC records are fetched from Master file of each RTA, whereas the transaction records are fetched from Transaction files. Clients will be created / updated from the file whichever is updated on the latest.
For Example –
If 2 ARNs data is uploaded out of which CAMS data is updated up-to date with all files, whereas Master File is not uploaded of Karvy RTA, then clients will be created on the basis of Transaction file uploaded of Karvy and such clients will not have their KYC records such as Mobile No, Email ID, etc. but will have transaction records and reports can be generated.
If All RTA data feeds file is uploaded up-to date, however, some clients belong to an AMC company which is not mapped under your RTA Mailback Services and hence such clients and their investments will not be shown in the application. Please note that all AMCs companies are not mapped by default. You need to request all RTAs to map AMC companies under your respective ARN to get records of such investments. Once the AMC companies are mapped under your ARN, data feeds files needs to be requested and uploaded again in the application. Now, clients and their investments will start reflecting in the application.
To get updated records, please ensure that All AMCs are mapped under all RTAs and all data feeds file are uploaded and updated in the application.
|
Dashboard
|
What is the meaning of Registered for Online
Transactions?
|
Count of clients whose UCC (Unique Client Code) is available in the application can be seen here.
On clicking the count, list of such clients are displayed.
As UCC is available, such clients are ready to transact online through GoDigital.
This also means these clients are also available under your BSE StAR MF portal.
In case, your client is available under your BSE StAR MF portal BUT NOT DISPLAYED under Registered for
Online Transactions, this means that the UCC available in BSE StAR MF is not updated in GoDigital.
|
Dashboard
|
What is Not Registered for Online Transactions reflecting on Dashboard?
|
Count of clients whose UCC (Unique Client Code) is NOT available in the application can be seen here.
On clicking the count, list of such clients are displayed.
As UCC is NOT available, such clients cannot transact online through GoDigital.
This does not mean these clients are not available under your BSE StAR MF portal.
In case, your client is available under your BSE StAR MF portal BUT DISPLAYED under Not Registered for Online
Transactions, this means that the UCC available in BSE StAR MF is not updated in GoDigital.
|
Dashboard
|
What is Clients Without PAN No. reflecting on the
Dashboard?
|
Clients whose PAN number was not received from RTA data feeds file are rejected while uploading data files and are seen here. To avoid such cases, ensure that all your client records are updated at RTAs.
Such clients will not be seen in the application and so their Portfolio will also not be seen.
To enable such clients you need to update the PAN number of these clients.
If you do not know the correct PAN number you can enter a dummy PAN. example: DUMMY12345
In case, if Minor Investments are missing, you can check these feature and if you found the investor name, you
can simply enter the Guardian PAN number to merge all investments under the Guardian or enter / create a
DUMMY PAN record and save to enable Portfolio of that client at individual level.
For Minors, while updating a Master file received from RTA, on the basis of TAX status, a dummy PAN starting with MI will be created in the system. Example MI10000012.
|
Dashboard
|
What does Merge Clients option do?
|
This feature is helpful whenever you want to display all records of different clients to be shown under one client.
For example: You have a client named Abhay. Abhay’s PAN number received from CAMS RTA was
AABPC3037Q which is correct whereas his PAN received from Karvy was AABPC3034Q which is wrong.
On the basis of Unique PAN Number, there would be two clients created in the application however it is very clear for you that these are two different clients created but actually they had to be as One. Therefore, you can merge these records into one.
Post that all records will be shown under one client and so all the investments would be under Abhay.
You need to take care while merging clients. This process is not reversible.
In-case, there is mistake while merging clients, use the Folio Mapping feature to demerge client records.
You can follow the below steps to de-merge client records.
Go to Manage Clients > Add New Client. Fill all details and save the client record.
Go to MIS > Folio Mapping. Select the folios which you want split from one client and map them to the newly created client.
You can also map / transfer folios (investment records) from one existing client to another existing client.
A. You can see the list of all clients in the both tables. On the left you can search and select the folio which you want to move / split. On the right you can select name of client into whom you would like to move / merge the folio.
B. Click on the check box to select the client or folio.
C. Click on Map Folio button to transfer the selected folio.
|
Dashboard
|
What does Unmapped Schemes option reflect?
|
Some scheme names may differ from records received from the RTA and records in the software database.
Such scheme and its investments are skipped and not shown in the application.
This means to merge a Wrong Scheme Name to the Correct Scheme Name.
For example :
In the software database, a scheme name HDFC Retirement Savings Fund-Equity Plan-Reg(G) whereas the
Scheme name received from RTA data files is HDFC Retirement Savings Fund-Equity Plan-Regular Plan-
Growth Option. All investments in this scheme are skipped & will not be shown in the application.
Hence client portfolio and reports will be incomplete.
It is mandatory to map such schemes to avoid discrepancy in portfolio and reports.
Follow the below steps to Map Schemes.
1. You can see the list of Unmapped Schemes on the Left
2. Select the Scheme which you want to Map from the Unmapped Schemes.
3. In the Search Option, To search by keyword, type the words available in the Scheme or AMC name which is not mapped. A Keyword search looks for words anywhere in the record.
4. Once you are confirmed that these two Schemes are one and the same, you can mark the correct scheme from the displayed Existing scheme, (and the unmapped scheme) Click on the Map Scheme button.
|
Dashboard
|
What does Data Imported Table show?
|
The Data Imported section gives information when the last SIP data feeds files from RTA were uploaded.
GoDigital displays data on the basis of data feeds received from RTA and uploaded by Optimum.
|
Dashboard
|
What is Dashboard?
|
The Dashboard gives a consolidated overview of your business along with graphical summary of your AUM and other important information about investors and their transactions as well.
The dashboard also gives the information where you need to focus to grow your business as well some areas where you need to make changes so that the application works efficiently.
The Data Imported section gives information when the last SIP data feeds files from RTA were uploaded.
|
Dashboard
|
Why does the AUM reflecting on the Dashboard reflect more or less than my actual AUM?
|
The AUM reflecting in your GoDigital Platform is based on the transactions files updated on a daily basis of the RTAs. (Whether thru Auto Upload or Manually upload – all transaction files are considered. )
Your AUM value will show less, if data is not uploaded and updated of the respective RTA.
Your AUM value will show less if AMC companies in which you do business are not mapped and enabled for
Mailback Services under the respective RTA. Please ensure that you map such AMC companies.
Your AUM value might show more, in-case there are duplicate or extra records received in transactions file.
To upload data go to MIS > Data Feeds Upload.
The PIE diagram gives a snapshot of Asset-wise and AMC-wise breakup on the basis of AUM figures.
|
Dashboard
|
Dashboard?
|
Total Active SIP Amt – Total amount invested in SIPs.
Total SIP – Total no. of Active SIPs
SIP in Last Month – Total no. of SIPs in last month 30 days.
Amt in Last Month – Total Amount invested in SIPs in last 30 days.
SIP in last Six Months – Total no. of SIPs in last 180 days.
Amt in Last Six Months - Total amount invested of SIPs in last 180 days.
Account Ratio - Total no. of SIPs to Total no. of clients
SIP files are uploaded once in a month by Optimum; however you can upload the SIP files to get the updated records.
|
Dashboard
|
What does Recent Transactions reflect on the Dashboard?
|
Latest 50 entries of Purchase and Redemptions can be seen. This includes Dividend transactions as well.
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Data
|
Why I am unable to view transactions of some AMC?
|
If you are unable to see data and investment details of certain AMC especially of CAMS then, Please write to
CAMS to include those AMC in Mailback Services.
Once such AMCs are included in your Mailback Services, please inform us so that we can request for the data files for those AMC which were missing earlier & same can be uploaded so that you see data across those AMC in which you have done business.
For example: Until now, you did not do business in DSP mf and hence it is by default, not included in your
Mailback Services by CAMS.
But as soon as you do business, you would like to get this data as well.
But since it is not by default included, this AMC data will not receive in the RTA data feeds.
You need to communicate with CAMS and include such AMC data in your Mailback Services.
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Data
|
How do I Add New ARN and its business data in the application?
|
You have to get in touch with your RTA and get the new mail back service activated for the particular ARN
number,
Post that you can get in touch with Optimum Support Team for further assistance. Each ARN is charged with upfront and renewal.
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Data
|
Why some of the Transactional Data is Missing?
|
When the transactional data is missing in the application / reports so in such cases we call the transaction file for respective AMC as per the SOA.
This issue might occur as we don’t get the all data in the transaction in the auto mandate set in the mail back email id.
So in such case you need to manually request and upload the data. Post that the data start appearing in the application.
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Data
|
Why the Change of Broker / ARN code investments are not reflecting in the application?
|
Changes of Broker (TICOB) transactions are not automatically captured.
1. In case of CAMS RTA, WBR2A file is to be requested and uploaded in the application. Post that COB cases starts reflecting in the application.
2. In case of Karvy and Franklin RTA, Transactional data files need to be requested of the particular date range or since inception.
|
Data
|
How is Data Fetched or received to Optimum?
|
You need to activate your MailBack services under your account of all registrars i.e. CAMS, KARVY and Franklin
2. Once you activate Mailback Services, whenever you request data feed files by logging in into your account, these files are sent by the respective registrar to your registered Email id. If we have your RTA Mailback login credentials we request the files on your behalf.
3. For Transactions Data Feeds, an Auto-Mandate is set under your MailBack Services of registrars so that data feeds are regularly received on your registered email id.
To put this simply, a service known has Mandate is activated and scheduled in your RTA account which automatically sends Daily Transactional Data Files on scheduled basis i.e. Daily, Weekly, Monthly to your registered Email id. So, all transactional data files are received to your registered email id. (If Auto-Mandate is
set and working properly)
4. If your registered email id is a Gmail account, example abc@gmail.com, Team Optimum sets an auto forwarding rule on such data file emails received on your email from CAMS, KARVY and Franklin so that these emails are automatically forwarded from your email id and received to Optimum Financial Solutions email id.
Forwarding Rule Example –
If received from donotreply@camsonline.com, forward to xyz.com where xyz.com is Optimum's ID
Once these data feeds emails are received to Optimum, our system fetches these data feeds file and then uploads them in your application. Investor’s Basic Information like DOB, Mobile, Email ID, is fetched from the
Master file received from your Mailback Services of RTA.
Investor’s Transactional Information is fetched and calculated on the basis of Transaction File uploaded.
In-case Master file is not uploaded; Clients will be created on basis of unique PAN nos. received in Transaction file, whenever uploaded.
The SIP booked (SIP registered) data is fetched on the basis of SIP files received from RTA & uploaded in the application.
Your AUM is shown on the basis of transaction files received from RTA and uploaded in the application.
To upload Data feeds go to MIS > Data Feeds Upload. A detailed instruction with Documents is available in this section.
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Data
|
How & When is your Data Updated in the application? What are important things to know?
|
A mandate is a service under your MailBack Services of CAMS, KARVY and Franklin
CAMS, KARVY data feeds files are received in dbf file attachment or download link hence it is feasible to auto upload data feeds files through an automatic system
Franklin, data feeds files are received under an encrypted format hence as of now it is not feasible to auto upload files.
CAMS, KARVY transaction data feeds files are regularly updated by Optimum (i.e. Transaction Day + Upto 2 business days)
Franklin transaction data feeds are updated once in a month by Optimum
SIP data feeds of all RTAs are uploaded once in a month by Optimum
You need to request and upload Change of Broker cases (TICOB) whenever required to get data of broker cases.
You can request data feeds from RTA on your own and upload them in the application.
To upload Data feeds go to MIS > Data Feeds Upload. A detailed instruction with Documents is available in this section.
If you are unable to see certain AMC in AUM feeds especially of CAMS then, Please write to CAMS to include those AMC in Mailback Services. Once such AMCs are included in your Mailback Services, please inform us so that we can request for the data files for those AMC which were missing earlier & same can be uploaded so that you see AUM across those AMC in which you have done business.
For example: Until now, you did not do business in DSP mf and hence it is by default not included in your Mailback Services by CAMS. But as soon as you do business, you would like to get this data as well. But since it is not by default included, this AMC data will not receive in the RTA data feeds. You need to communicate with CAMS and include such AMC data in your Mailback Services.
|
Data
|
Why my Data is not Uploaded by Optimum?
|
1. CAMS, KARVY transaction data feeds files are regularly updated by Optimum (i.e. Transaction Day + Upto 2
business days)
CAMS, KARVY data feeds files are received in dbf file attachment or download link hence it is feasible to auto upload data feeds files through an automatic system.
2. Franklin transaction data feeds are updated once in a month by Optimum.
Franklin data feeds files are received under an encrypted format hence as of now it is not feasible to auto upload files.
3. SIP data feeds of all RTAs are uploaded once in a month by Optimum.
4. The dashboard graphs in the web application are with respect to the AUM report available in the application.
5. You need to request and upload Change of Broker cases (TICOB) whenever you want to get data updated for change of broker cases.
Go to MIS > TICOB transactions to know COB cases.
You need to request WBR2A files from CAMS RTA for the specific COB date range.
Go to MIS > Data Feeds Upload to upload data files.
6. You can request data feeds from RTA on your own and upload them in the application on regular intervals.
7. A detailed instruction on file uploading with Documents is available under MIS > Data Feeds Upload.
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Data
|
How & When is your Data Updated in the application? What are important things to know?
|
A mandate is a service under your MailBack Services of CAMS, KARVY and Franklin
CAMS, KARVY data feeds files are received in dbf file attachment or download link hence it is feasible to auto upload data feeds files through an automatic system
Franklin, data feeds files are received under an encrypted format hence as of now it is not feasible to auto upload files.
CAMS, KARVY transaction data feeds files are regularly updated by Optimum (i.e. Transaction Day + Upto 2 business days)
Franklin transaction data feeds are updated once in a month by Optimum
SIP data feeds of all RTAs are uploaded once in a month by Optimum
You need to request and upload Change of Broker cases (TICOB) whenever required to get data of broker cases.
You can request data feeds from RTA on your own and upload them in the application.
To upload Data feeds go to MIS > Data Feeds Upload. A detailed instruction with Documents is available in this section.
If you are unable to see certain AMC in AUM feeds especially of CAMS then, Please write to CAMS to include those AMC in Mailback Services. Once such AMCs are included in your Mailback Services, please inform us so that we can request for the data files for those AMC which were missing earlier & same can be uploaded so that you see AUM across those AMC in which you have done business.
For example: Until now, you did not do business in DSP mf and hence it is by default not included in your Mailback Services by CAMS. But as soon as you do business, you would like to get this data as well. But since it is not by default included, this AMC data will not receive in the RTA data feeds. You need to communicate with CAMS and include such AMC data in your Mailback Services.
|
Data
|
Why my Data is not Uploaded by Optimum?
|
1. CAMS, KARVY transaction data feeds files are regularly updated by Optimum (i.e. Transaction Day + Upto 2
business days)
CAMS, KARVY data feeds files are received in dbf file attachment or download link hence it is feasible to auto upload data feeds files through an automatic system.
2. Franklin transaction data feeds are updated once in a month by Optimum.
Franklin data feeds files are received under an encrypted format hence as of now it is not feasible to auto upload files.
3. SIP data feeds of all RTAs are uploaded once in a month by Optimum.
4. The dashboard graphs in the web application are with respect to the AUM report available in the application.
5. You need to request and upload Change of Broker cases (TICOB) whenever you want to get data updated for change of broker cases.
Go to MIS > TICOB transactions to know COB cases.
You need to request WBR2A files from CAMS RTA for the specific COB date range.
Go to MIS > Data Feeds Upload to upload data files.
6. You can request data feeds from RTA on your own and upload them in the application on regular intervals.
7. A detailed instruction on file uploading with Documents is available under MIS > Data Feeds Upload.
|
Data/Reports
|
Why the Minor Client’s Investment is not reflecting
or showing under other client?
|
In case of Minor, if PAN number is not received from RTA data feeds file records are rejected while uploading data files and are under request and MIS > Clients without PAN.
Such clients will not be seen in the application and so their Portfolio will also not be seen.
To enable such clients you need to update the PAN number of these clients.
Incase PAN number of guardian was entered while placing investments, all investments will be seen under
Guardian Holding Report.
If you do not know the correct PAN number you can enter a dummy PAN. example: DUMMY12345
In case, if Minor Investments are missing, you can check the Clients without PAN feature and if you found the
investor name, you can simply enter the Guardian PAN number to merge all investments under the Guardian or enter / create a DUMMY PAN record and save to enable Portfolio of that client at individual level.
For Minors, while updating a Master file received from RTA, on the basis of TAX status, a dummy PAN starting with MI will be created in the system. Example MI10000012.
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Data/Reports
|
Why is some AMC Data Missing?
|
If you are unable to see data and investment details of certain AMC especially of CAMS then, Please write to
CAMS to include those AMC in Mailback Services.
Once such AMCs are included in your Mailback Services, please inform us so that we can request for the data files for those AMC which were missing earlier & same can be uploaded so that you see data across those AMC in which you have done business.
For example: Until now, you did not do business in DSP mf and hence it is by default, not included in your
Mailback Services by CAMS. But as soon as you do business, you would like to get this data as well. But since it is not by default included, this AMC data will not receive in the RTA data feeds. You need to communicate with
CAMS and include such AMC data in your Mailback Services.
|
Data/Reports
|
Why is some AMC Scheme Investments Missing?
|
1. Please check if All AMCs are mapped under the respective RTA and all data feeds are received of all AMCs in which business is done.
2. Please check if any schemes are not mapped in the application. This may happen if Scheme Name received from RTA may differ from Scheme name in the application database.
UnMapped Schemes data is skipped while uploading the file and thus the investments are not reflected in the application. It is mandatory to map such schemes to avoid discrepancy in portfolio and reports.
To Map Schemes go to MIS >Scheme Mapping
Follow the below steps to Map Schemes.
1. You can see the list of UnMapped Schemes on the Left
2. Select the Scheme which you want to Map from the UnMapped Schemes.
3. In the Search Option, To search by keyword, type the words available in the Scheme or AMC name which is not mapped. A Keyword search looks for words anywhere in the record.
4. Once you are confirmed that these two Schemes are one and the same, you can mark the correct scheme from the displayed Existing scheme, (and the unmapped scheme) Click on the Map Scheme button.
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Data/Reports
|
Why the reversed Investment is still reflecting in
the application?
|
1. Need to check whether the investments were reversed on the basis of SOA.
2. If units were reversed, and still it is reflecting in Holding Report, need to check in Transaction report and verify whether a negative entry is available along with one positive entry. So that it gets nullified and holding report shows properly.
Transaction report displays data the same way as received from RTA transaction file.
3. If there is one negative entry and two positives (purchase) found, that means an extra positive entry was received in transaction file from RTA and thus was uploaded in the application as well. This can be crossed checked with the actual Transaction file received from RTA on registered Mailback service email id. This positive entry is reflected as Unrealized Investments in Holding Report.
4. From transaction report, such Positive (Extra) entries can be deleted by using the delete button available. So
that one negative entry remains against one positive entry so that it nullifies the investment entries and no
Unrealized Investments remain.
5. Transactions file can be Re-Called of that particular date range and need to be uploaded again so proper transaction type is recorded in the application.
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Data/Reports
|
Why is my AUM showing less/more in the application?
|
The AUM reflecting in your GoDigital Platform is based on the transactions files updated on a daily basis of the RTAs. Your AUM value will show less, if data is not uploaded and updated of the respective RTA.
Your AUM value will show less if AMC companies in which you do business are not mapped and enabled for
Mailback Services under the respective RTA. Please ensure that you map such AMC companies.
Your AUM value might show more, in-case there are duplicate or extra records received in transactions file.
To upload data go to MIS > Data Feeds Upload.
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Data/Reports
|
Why there is Duplicate Transactional Data reflecting and how to rectify it?
|
1. If for any reason duplicate transaction entry is received from RTA data files, it will display the same way in the application also.
2. Such entries can be viewed from the Transaction Report under Reports, and can be deleted manually by using the delete button available.
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Data/Reports
|
Why is the Active SIPs data incorrect / less / more?
|
1. Ensure that ALL MACs are mapped under the respective RTA 2. If it is already mapped, check whether the data was received in the file.
3. Re-Call / Request the data feeds from respective RTA and upload the data again.
4. If there Ceased Date mentioned in the file against the SIP, those SIP will not be considered as active SIP.
5. In case of Karvy RTA, SIP termination (MFSD 231) needs to be uploaded at regular intervals.
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Data/Reports
|
The client’s Investment is already redeemed then
Why it is still reflecting in holding report?
|
1. Need to check whether the investments were redeemed on the basis of SOA.
2. If redemption was done, and still it is reflecting in Holding Report, need to check in Transaction report and verify whether a redemption entry is available. Transaction report displays data the same way as received from RTA transaction file.
3. If entry was not found, that means a redemption entry was not received in transaction file from RTA and thus was not uploaded in the application as well. This can be crossed checked with the actual Transaction file received from RTA on registered MailBack service email id.
4. Transactions file can be Re-Called of that particular date range and need to be uploaded again so proper transaction type is recorded in the application.
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Data/Reports
|
Why the Discontinued Schemes reflecting in the application?
|
Schemes which were discontinued or merge to other scheme / AMC might reflect in the application if records in the application may differ or for some reason there is delay in updation of application raw data.
|
Data/Reports
|
Why the Minor Client’s Investment is not reflecting or showing under other client?
|
In case of Minor, if PAN number is not received from RTA data feeds file records are rejected while uploading data files and are under request and MIS > Clients without PAN.
Such clients will not be seen in the application and so their Portfolio will also not be seen.
To enable such clients you need to update the PAN number of these clients.
Incase PAN number of guardian was entered while placing investments, all investments will be seen under
Guardian Holding Report.
If you do not know the correct PAN number you can enter a dummy PAN. example: DUMMY12345
In case, if Minor Investments are missing, you can check the Clients without PAN feature and if you found the
investor name, you can simply enter the Guardian PAN number to merge all investments under the Guardian or enter / create a DUMMY PAN record and save to enable Portfolio of that client at individual level.
For Minors, while updating a Master file received from RTA, on the basis of TAX status, a dummy PAN starting with MI will be created in the system. Example MI10000012.
|
Data/Reports
|
Why is some AMC Data Missing?
|
If you are unable to see data and investment details of certain AMC especially of CAMS then, Please write to
CAMS to include those AMC in Mailback Services.
Once such AMCs are included in your Mailback Services, please inform us so that we can request for the data files for those AMC which were missing earlier & same can be uploaded so that you see data across those AMC in which you have done business.
For example: Until now, you did not do business in DSP mf and hence it is by default, not included in your
Mailback Services by CAMS. But as soon as you do business, you would like to get this data as well. But since it is not by default included, this AMC data will not receive in the RTA data feeds. You need to communicate with
CAMS and include such AMC data in your Mailback Services.
|
Dividend / Reports
|
Why is the Dividend date not reflecting correct?
|
If you found any discrepancy in dividend, please bring it to notice of Optimum Support Team.
1. Dividend files are requested from RTA and uploaded by Optimum on daily basis.
2. These values will update in the application on the first login of the next day.
3. In case, dividend values received in RTA are incorrect / duplicate / missing, they will reflect the same way in the application.
4. In Holding report, dividend will be reflected against unrealised investments of that particular scheme.
Whether Pay Out or Reinvested.
5. In Dividend Report, dividend will be reflected as received in the Dividend Files from RTA.
6. In Transaction report, dividend will be reflected as received in the Transaction file.
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E-Locker
|
What is E-Locker and for what can it be used?
|
E-Locker can be used as a storage place to save Investor Documents like PAN card, Aadhaar card, Account
Opening Forms, etc.
If you save investors documents from your (you) login, both you & investor will be able to view that document under respective logins.
If the investor saves the document by himself under his login, you will not be able to see that document.
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E-Locker
|
What type of documents can be saved in E-locker?
|
E-Locker support majority of all standard image files like PNG, JPEG and PDF files.
|
E-Locker
|
What is the maximum size allowed for storage documents on E-Locker?
|
As of now, the limit of storage is not defined; However we may come up with storage limit of upto 500MB.
|
Focused Funds
|
What are Focused Funds?
|
Funds highlighted by you will be seen under the Focused Funds option in the Client (Investor) login in the Web and Mobile Application.
You can highlight good performing funds for your clients.
Your client can invest into schemes endorsed by you from the Focused Funds section in all asset classes.
In every category, one fund of Kotak MF will be available by default which cannot be modified or seen in IFA login. Generally, these funds are added on monthly frequency.
|
Focused Funds
|
How to use Focused Funds?
|
Funds highlighted by you will be seen under the Focused Funds option in the Client (Investor) login in the Web and Mobile Application. 1. Select the fund you want to add from the left All Funds grid and click on Add Selected Fund button. 2. This will add the fund in the Focused Funds section and will appear in the Investor’s login in the Web and the Mobile Application. 3. To remove a fund, select that fund from the Focused Funds grid on the right and click on Remove Selected Fund button.
In every category, one fund of Kotak MF will be available by default which cannot be modified or seen in IFA login.
|
Holdings
|
Is there any option to view investments done via some other platform?
|
There is no option to show investments done through other Distributors, i.e. ARN holders.
The data available in the platform is the data received from RTA data which belongs to your ARN number.
However, if there is a Change of Broker request submitted to the RTA, the data would come in Change of
Broker file and then the same would reflect in your platform?
|
iSIP Mandate
|
What are the various iSIP mandate status in BSE?
|
Registered by Member - Mandate ID generated but client has not added the biller in his/her bank.
Received by Exchange - Client has added Mandate ID in his Net Banking under Biller option successfully.
Approved -After the verification of the URN Mandate by the client’s bank, the status will get approved.
|
KYC
|
How to check CKYC status from the application?
|
There is no provision in GoDigital to check whether the client is KYC compliant or not. However there are few websites available on the internet.
|
KYC
|
What is KYC and why it is mandatory to be registered before making any investment?
|
KYC stands for “Know Your Customer” which is a must for all clients to be registered. It is one time exercise
while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP,
Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
The KYC gets registered under a KRA (KYC Registration Agency), as per SEBI’s directives.
Investors with KYC registered are only allowed to invest through the GoDigital platform.
|
Login
|
Can all family members login to the application in case where UCC is generated for all members?
|
No, Login Access can be given only to clients who are not a part of the family group or is Head Member (Self) of the family group.
|
MIS
|
What is Client Mapping? How can it be used?
|
Client whose PAN NO is not updated in the software can be seen here.
You can simply enter the PAN number and save the record. In case the entered PAN number already exists, a warning message will be displayed asking to merge the information.
Further you can update the PAN NO by following steps given below.
1. Export these records to Excel; click on Export to Excel button
2. Enter the correct PAN number in the missing records in the file. Do not change any other text, field, cell.
Only enter the missing PAN number. In-case you do not know the correct PAN number, you can put a DUMMY
PAN number e.g. DUMMY12345
3. Save the file in Excel 97-2003 format, by using the Save As option in MS-Excel. Once the file is saved, close the file.
4. Click on Select File to Import button and select the saved file.
5. Click on Import from Excel button to import the records from the file. This action will Map multiple records of same values into one.
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MIS
|
What is Folio Mapping? What can be done using it?
|
You can map / transfer folios (investment records) from one existing client to another existing client.
Select the folios which you want split from one client and map them to the newly created client.
A. You can see the list of all clients in the both tables. On the left you can search and select the folio which you want to move / split. On the right you can select name of client into whom you would like to move / merge the folio.
B. Click on the check box to select the client or folio.
C. Click on Map Folio button to transfer the selected folio
|
MIS
|
What data does Order Book reflect?
|
The order status of a transaction can be seen here
|
MIS
|
What is the use of Data Feeds Upload?
|
This feature is used to upload Data Feeds file received from RTA, the data can be uploaded in dbf format only.
|
MIS
|
What does TICOB transactions mean? What can be seen here?
|
TICOB transactions mean the Transfer In - Change of Broker transactions. The Change of Broker cases can be seen here.
You need to upload data of such investments which were transferred from other ARN to your ARN.
|
MIS
|
What is Scheme Mapping?
|
Some scheme names may differ from records received from the RTA and records in the software database.
Such scheme and its investments are skipped and not shown in the application.
This means to merge a Wrong Scheme Name to the Correct Scheme Name.
For example :
In the software database, a scheme name HDFC Retirement Savings Fund-Equity Plan-Reg(G) whereas the
Scheme name received from RTA data files is HDFC Retirement Savings Fund-Equity Plan-Regular Plan-
Growth Option. All investments in this scheme are skipped & will not be shown in the application.
Hence client portfolio and reports will be incomplete.
It is mandatory to map such schemes to avoid discrepancy in portfolio and reports.
Follow the below steps to Map Schemes 5. You can see the list of UnMapped Schemes on the Left 6. Select the Scheme which you want to Map from the UnMapped Schemes. 7. In the Search Option, To search by keyword, type the words available in the Scheme or AMC name which is not mapped. A Keyword search looks for words anywhere in the record. 8. Once you are confirmed that these two Schemes are one and the same, you can mark the correct scheme from the displayed Existing scheme, (and the unmapped scheme) Click on the Map Scheme button.
|
MIS
|
What is Merge Clients? How to use it?
|
This feature is helpful whenever you want to display all records of different clients to be shown under one client.
For example: You have a client named Abhay. Abhay’s PAN number received from CAMS RTA was
AABPC3037Q which is correct whereas his PAN received from Karvy was AABPC3034Q which is wrong.
On the basis of Unique PAN Number, there would be two clients created in the application however it is very clear for you that these are two different clients created but actually they had to be as One. Therefore, you can merge these records into one.
Post that all records will be shown under one client and so all the investments would be under Abhay.
You need to take care while merging clients. This process is not reversible.
In-case, there is mistake while merging clients, use the Folio Mapping feature to demerge client records.
You can follow the below steps to de-merge client records.
Go to Manage Clients > Add New Client. Fill all details and save the client record.
Go to MIS > Folio Mapping. Select the folios which you want split from one client and map them to the newly created client.
You can also map / transfer folios (investment records) from one existing client to another existing client.
A. You can see the list of all clients in the both tables. On the left you can search and select the folio which you want to move / split. On the right you can select name of client into whom you would like to move / merge the folio.
B. Click on the check box to select the client or folio.
C. Click on Map Folio button to transfer the selected folio.
|
Mobile App
|
How to Activate my Mobile App published on
Google Play store?
|
If you have given access to your client and your Mobile App is live on the Playstore, Users can download and install it on their device.
No Special Activation is required. However you can say that Activation means giving access to your clients.
If your clients are able to login to the Web Application, they can use the same Login Credentials to login in the
Mobile App.
|
Mobile App
|
How to make payment for Android Mobile App?
|
Please refer to Letter of Engagement (LOE) for information on Mobile Apps.
Talk to Optimum Support team for assistance.
|
Mobile App
|
How is my Mobile App Created?
|
Please refer to Letter of Engagement (LOE) for information on Mobile Apps.
Talk to Optimum Support team for assistance
|
Mobile App
|
How to Change Mobile App Logo?
|
Mobile App Logo cannot be changed as it may avoid Google Inc. policies and prohibit in publishing the app again to make it live again on the Play Store.
|
Mobile App
|
How to Reset Password of Client Login?
|
Team Optimum cannot reset password of any clients neither of any investors of clients.
User is requested to use the Forgot Password option available in the Mobile App as well as the Web
Application
|
Mobile App
|
How to get iOS Mobile App?
|
We do not have provision for IOS Mobile App.
|
Mobile App
|
Why is the Mobile App unable to load reports?
|
Please check Internet Connectivity speed of the device.
Please check the web application login whether it is able to generate reports.
Check if, in your IFA login you are able to generate reports at satisfactory speed.
Talk to customer support for more assistance.
|
Mobile App
|
Why I am getting “Exception Occurred” error while transacting?
|
Please authenticate your BSE StAR MF account. Go to Settings > BSE StAR MF account login credentials are updated.
|
Mobile App
|
How to change name of my Mobile App?
|
Mobile App name cannot be changed as it may avoid Google Inc. policies and prohibit in publishing the app again to make it live again on the Play Store.
|
Mobile App
|
Why does the Mobile App take so much time?
|
The mobile application runs on a satisfactory speed. However, depending on the internet speed on the device, the user may experience the app to be slow. Optimum keeps working on Optimising the product which helps in improving speed concerns.
Also note that depending on the number of clients and AUM the application performance might become slow.
The more amount of AUM might take more time to load the data.
|
Mobile App
|
What is Portfolio?
|
The Portfolio shows the Total Purchase Value, Total Current Value, Gain, Pie Chart of Member’s holding under
Family Wise, AMC Wise and Asset Class Wise.
Family wise shows all member’s holding along with allocation percentage
AMC wise shows holding with AMC name in which the current holding is there with allocation percentage
Asset Class wise shows holding with Asset wise allocation percentage
|
Mobile App
|
Why every day, does a pop-up come after tapping the portfolio?
|
When the investor logs in for the first time on any particular day, the data is fetched from the server and gets Saved in the App device storage. This happens only for the first time in the day and then the data will reflect instantly when you close the app and reopen it.
Please note that if the investor logs out by clicking the Sign Out option, then again the pop up will appear after logging in and after clicking the Portfolio option.
|
Mobile App
|
What is Recent Transactions?
|
This shows the last 10 transactions under Purchase and Redemption category.
Purchase transactions will combine Fresh Purchase, Additional Purchase, SIP, Switch In and Purchase Rejection
Transactions. Similarly, Redemption transactions will combine Redemption, STP out, Switch out and
Redemption Rejection Transactions.
Please note that the data is captured as per RTA data feeds received, hence all details would reflect accordingly.
|
Mobile App
|
What is Market Views?
|
Views from Kotak AMC & Educational Videos developed by Kotak MF for Investor awareness will be shown under this section on Mobile App. This content is managed by Kotak MF and usually updated once in a month.
|
Mobile App
|
What types of reports are available in mobile app?
|
Under this option 3 types of Reports are available.
Holding Report - It shows the holding of all schemes which the investor is currently holding, with the Scheme
Name, Purchase Amount, Current Amount and Gain. On clicking the scheme name, the asset type, folio number, balance units, current NAV, absolute return (%) and XIRR % reflects.
Request Capital Gain - It lets the User request for a Capital Gain statement from the respective IFA. The client name and Financial Year has to be selected and then click on Submit button. The IFA will receive the request
on his email id with the investor details and then the IFA will download the Capital Gain report from his login and send it to the investor.
Active SIP - This report shows the entire registered and Active SIP, reflecting the scheme name, Frequency, SIP
Amount. On clicking the scheme name, it shows Folio number, Start Date, End Date and SIP registration Date.
Transaction Report –
This report shows the entire transactions done in Particular scheme. The Folio number, Purchase
Date, Trade Date, Purchase Amount and Purchase units are also reflected in this Report. Please note that the data is captured as per RTA data feeds received, hence all details would reflect accordingly.
|
Mobile App
|
What is Request Capital Gain?
|
It lets the User request for a Capital Gain statement from the respective IFA. The client name and Financial
Year has to be selected and then click on Submit button. The IFA will receive the request on his email id with the investor details and then the IFA will download the Capital Gain report from his login and send it to the investor.
|
Mobile App
|
What does Alerts feature show?
|
The Alerts helps the User to know about his SIP as there are three options, i.e. SIP Expiry, SIP Bounced and SIP
Terminated.
SIP Expiry - It shows the no. of SIPs expiring in the next three months with scheme name, folio number and SIP amount.
SIP Bounced - It shows the no. of SIP instalments bounced in the last three months with Scheme name, folio number and SIP amount.
SIP Terminated - It shows the no. of SIPs terminated in the last three months with Scheme name, folio number and SIP amount.
Please note that the data is captured as per RTA data feeds received, hence all details would reflect accordingly.
|
Mobile App
|
What are different types of Calculators in the
Mobile App?
|
There are 12 types of calculators available for the User to help them calculating their financial goals whether it is for Buying a Dream Car, Dream Home, Dream Vacation or checking for reaching a certain financial Goal.
The calculators available are mentioned below:
1) Crorepati
2) Dream Car
3) Dream Home
4) Dream Vacation
5) EMI
6) Family Protect
7) Future Value
8) Goal
9) Marriage
10) Retirement
11) SIP
12) Child Education
|
Mutual Funds
|
What are the different types of Mutual funds?
|
Equity Fund - These types of funds invest principally in stocks. It can be actively or passively (index fund) managed.
Debt Fund - It is an investment pool in which core holdings are fixed income instruments.
Hybrid Fund - A Hybrid fund is a category that is made up of a mix of stocks and bonds, which can vary proportionally over time or remain fixed.
|
Mutual Funds
|
Does any investment attract a lock-in?
|
The tax savings fund which are ELSS funds, have a 3 year lock-in. Typically, other funds do not have a lock-in period. This information is available Under Scheme Factsheet.
|
Mutual Funds
|
What is an Exit Load?
|
The fee or charge taken by the AMC if an investor exits a scheme before a specified period; as mentioned in scheme details is known as an Exit Load.
|
Mutual Funds
|
Is there any Exit Load on redemption of investments?
|
The exit load charged by the AMC on redemption of the investments depends on scheme to scheme.
Such information is available in the Scheme Factsheet provided by the AMC company.
|
Mutual Funds
|
What is a Biller Mandate?
|
A biller is an auto instruction to the bank to deduct the decided amount for a decided date. Specially used for monthly SIPs.
|
Mutual Funds
|
How much time does it take for the biller mandate
to get approved?
|
A biller takes 7-10 working days to get approved by the banker. Please note that as the process is completely handled by the investor’s banker, we do not have any control over it. Hence, the approval could take longer time also at sometimes.
Please consult the Bank and/or BSE StAR MF for more information.
|
Mutual Funds
|
What is the cut-off time for getting the transaction day’s NAV in case of liquid funds?
|
The cut-off time is 2 pm for liquid funds. If you invest before 2 pm in a liquid fund, you will be allotted units at the NAV of the previous day. This will happen only if you also transfer the funds before the cut-off time. If you miss the cut-off time and submit your application and funds after 2 pm, you will be allotted units at the NAV of the same day.
If you submit your application before 2 pm, but fail to transfer the money before the cut-off time, you will not be eligible for the previous day’s NAV. Please note that this process is completely handled by the RTA/AMC, we do not have any control over it.
Please talk to BSE StAR MF for more info.
|
Mutual Funds
|
What is Lumpsum investment?
|
Lumpsum investment in mutual fund refers to One-Time investment.
|
NACH Mandate
|
How to Generate NACH mandate For xSIP transaction?
|
Generate NACH mandate: For xSIP Transaction.
Before Initiating the transaction, you need to follow the below steps (One Time Process).
1. Go to Clients > Manage Clients
2. Click on NACH Mandate (xSIP) icon for the specific client. (Only for the first time.)
3. Enter the Daily Amount and Validity to be set for the Mandate. For perpetual date or till Units Cancellation enter date 31/12/2099.
4. The Amount will be Daily Limit. The maximum limit you can put id of Rs 1000000000. (Given By BSE StAR
MF)
5. Post that A 6 Digit Mandate ID number would be generated and send to your client by BSE StAR MF.Example
- X-SIP 1655996 has been successfully registered for Abc Xyz and Client Code 8208 and Mandate ID 717432 in
PQRS MUTUAL FUND.
6. You can now download the NACH form from the Clients Page.
7. Send the original mandate form duly signed to BSE Ltd. for processing of Mandate.
8. Once mandate is approved by BSE, transactions payments can be done through Mandate ID.
|
NACH Mandate
|
How to track NACH mandate status?
|
NACH mandate status cannot be tracked from the application. Please contact BSE for information.
|
NACH Mandate
|
Can I use one NACH mandate ID for multiple transactions / investments?
|
A NACH mandate id has daily amount limit upto Rs. 10000000. That means multiple payments can be allowed with the Total Sum Daily Value of Rs. 1 crore.
|
NACH Mandate
|
What is NACH Amount?
|
A NACH mandate id has daily amount limit upto Rs. 10000000. That means multiple payments can be allowed with the Total Sum Daily Value of Rs. 1 crore.
|
NACH Mandate
|
How to Download NACH form?
|
NACH pre-printed form can be downloaded from Clients > Manage Clients.
If NACH Mandate is created, then only NACH form can be downloaded from the application.
The application uses BSE StAR MF API to download the form.
|
NACH Mandate
|
Can we edit the dates on NACH?
|
The dates of the NACH mandate are not editable once the same is generated. You can alternatively generate a new NACH mandate through your BSE StAR MF login.
|
NACH Mandate
|
Process of Uploading the NACH Mandate on the BSE StAR MF Portal
|
- Login BSE StAR MF
- Systematic Investments
- Upload Scan Mandate
- Client Code > Mandate ID > Utility Code > Agency Name >Select File
Please note that the File name should be Mandate ID
|
On-Boarding
|
When does client’s account gets activated for transactions?
|
For new clients the accounts are availed for transactions on the same day also. If the data provided by the investor is not right or there is any mismatch in data, it may take more time.
There are many cases where the customer’s KYC are on hold or incomplete by the KRA agencies. In such cases
the investors have to submit signed documents and required forms so that their KYC status get Registered &
Verified at KRA end.
|
On-Boarding
|
Why the client’s Bank details being asked while
Sign Up?
|
Bank details are mandatory while Signing Up as per regulations set by the regulator (SEBI). Only the basic data like bank account number, IFSC, etc. are asked while Sign Up.
|
On-Boarding
|
If a new client is trying to On-Board through Sign
Up option, and the account got created but UCC
was not generated, client was not able to transact
then how can he put his missing details so that
he/she can be on-boarded on BSE STAR MF with
UCC code?
|
In such situation, the client would be able to login in the app with his credentials, and can edit his/her details under Profile option. After submitting all details, the UCC would be successfully generated and the client would be on-boarded on BSE StAR MF also.
|
On-Boarding
|
Why is the error “Something went wrong” coming at the end of the Sign Up process?
|
This issue generally comes when the BSE StAR MF account Password is expired.
You have to update your new BSE StAR MF password under BSE Credentials.
|
Online Transaction
|
Are Direct Plans available in the application?
|
Direct plans are not available in GoDigital Platform for online transactions
|
Online Transaction
|
How to on-board Client which is not KYC compliant?
|
If your client is not KYC compliant, you need to get the KYC done from respective bodies.
If your client is KYC compliant, transactions can be done instantly in Karvy and Franklin RTA.
However in case of CAMS, AOF needs to be submitted to BSE StARMF.
|
Online Transaction
|
What types of transaction are allowed?
|
4 types of Online Transactions are allowed:- Purchase, SIP, Redeem & Switch.
|
Online Transaction
|
Can my clients Redeem or Switch on their own.
|
In October 2018, GoDigital had enhancement on transaction permissions. You can set permissions whether your clients can Redeem or Switch.
Edit your client information. Under Transaction Info – Client Can Redeem > No and Client Can Switch > No if you want to restrict your clients to Switch or Redeem.
|
Online Transaction
|
Is SWP Transaction available in the application?
|
GoDigital platform does not have SWP online transaction feature. However this module is expected in the upcoming future.
|
Online Transaction
|
Is STP transaction available in the application?
|
GoDigital platform does not have STP online transaction feature. However this module is expected in the upcoming future.
|
Online Transaction
|
Why I am getting "CAMS Code not found" error while doing the transaction?
|
The transaction is done as per the ISIN code available under BSE StAR MF Scheme Master.
The error message may pop if transaction is not allowed in the scheme. The message is displayed by BSE
StARMF and Optimum does not have any control over this.
The error message also pop if same ISIN code is available for different scheme.
Important Info:
All transactions take place BSE StAR MF API.
You need to authenticate your BSE StARMF account in application. Go to Settings > BSE Credentials to authenticate your account.
Transactions are only available for Schemes and its parameters available under the BSE StAR MF Scheme
Master.
BSE Scheme Master can be downloaded from BSE StARMF home page bsestarmf.in without login.
|
Online Transaction
|
Why SIP dates not reflecting while initiating transactions
|
The transaction which is done through the GoDigital Platform is completely based on the BSE Scheme and SIP master. Only those dates which are available in the BSE master will reflect for doing transactions.
|
Online Transaction
|
Why I am getting error as
“Scheme code does not exist” while doing SIP? While doing the transaction
|
The transaction which is done through the GoDigital Platform is completely based on the BSE Scheme and SIP master.
If the scheme is not available in BSE SIP Master then you may then get this error.
|
Online Transaction
|
In case multiple times the transaction is initiated which payment is to be done
|
When you have punched the same transaction multiple times, you will get all the transactions in the payment link. You need to select the latest transaction and untick the other transaction and then proceed with the payment.
|
Online Transaction
|
Why I am getting an error as “Failed Switch cannot be done between two different RTA”
Why am I getting an error as “Failed ELOG/IMAGE not verified by Karvy: Switch/Purchase Order entry not allowed” while doing the transaction?
|
In this case, you need to check the BSE Scheme Master whether Switch is allowed in the particular scheme.
You also need to check whether Purchased is allowed in the Target Scheme and Redemption is allowed in the Source Scheme. Please check the minimum and maximum amount as well.
It is mandatory in CAMS, Karvy, and Franklin to upload the AOF on the BSE StAR MF portal for doing online transactions.
|
Online Transaction
|
Why am I getting error such as “Register with AMC to distribute this scheme” while doing the transaction?
|
In this case, you need to map the AMC on the BSE StAR MF portal.
Login BSE > Admin > Member Masters > Member AMC mapping.
You need to follow the above steps and tick the AMC to be mapped and then click on the Save option
|
Online Transaction
|
Why NFO not available for doing Transactions
|
All the transactions done in the GoDigital Platform are completely based on the BSE Scheme Master.
If the NFO is not available in BSE Scheme Master, transactions cannot be done in that NFO.
|
Online Transaction
|
If we are making order payment via NEFT/RTGS, then do we also need to mention UTR no. while making the payment from the link? Or just select NEFT/ RTA and click on submit.
|
It is mandatory in BSE to mention the UTR number while doing the payment of transactions through NEFT or RTS.
|
Online Transaction
|
What does "Payment link not received to investor" message mean after submitting the transaction?
|
You need to configure your Email Account so that you can send reports and other notifications emails like transaction place, from the application to your clients.
You need to authenticate your BSE StARMF account in application. Go to Settings > BSE Credentials to authenticate your account. Update password every 15 days.
When you place transaction for Investor, Order Placed Email is sent from the email configured in the system
and One Email is sent from BSE StARMF from which Investor can verify and make the payment, to complete the transaction.
Sometimes emails are delayed and at times emails are sent from BSE StARMF on the next business day.
The email might not reach to investor if there is any issue with Email configuration in the system or the
Sender's email id or the receiver's email.
|
Online Transaction
|
What does "Please contact Exchange admin" error means while transacting?
|
If a transaction is not allowed in BSE, 'Please contact Exchange Admin' message box is displayed.
This message may also get displayed in some other issues.
|
Online Transaction
|
What does the error “Mandate not registered" mean?
|
If Mandate Id is not generated but transactions are attempted, a warning message box will be displayed.
|
Online Transaction
|
Why I am getting "Switch not allowed in two
different RTA" error while placing a Switch transaction?
|
Please check if Switch is allowed in the scheme and the target scheme belongs to same RTA.
The transaction is done as per the ISIN code available under BSE StAR MF Scheme Master.
The error message may pop if transaction is not allowed in the scheme. The message is displayed by BSE
StARMF and Optimum does not have any control over this.
The error message also pop if same ISIN code is available for different scheme.
Important Info:
All transactions take place BSE StARMF API.
You need to authenticate your BSE StARMF account in application. Go to Settings > BSE Credentials to authenticat your account.
Transactions are only available for Schemes and its parameters available under the BSE StAR MF Scheme Master.
BSE Scheme Master can be downloaded from BSE StARMF home page bsestarmf.in without login.
|
Online Transaction
|
What does the error “Scheme Code not found”
mean while doing the transaction?
|
The transaction is done as per the ISIN code available under BSE StAR MF Scheme Master.
The error message may pop if transaction is not allowed in the scheme. The message is displayed by BSE StAR
MF and Optimum does not have any control over this.
The error message also pop if same ISIN code is available for different scheme.
Important Info:
All transactions take place BSE StAR MF API.
You need to authenticate your BSE StARMF account in application. Go to Settings > BSE Credentials to authenticate your account.
Transactions are only available for Schemes and its parameters available under the BSE StAR MF Scheme
Master.
BSE Scheme Master can be downloaded from BSE StAR MF home page bsestarmf.in without login.
|
Online Transaction
|
Why I am getting "AMC not mapped" or ‘Please register AMC' error?
|
If AMC companies in which you do business are not mapped and enabled for Mailback Services under the respective RTA, transaction may not be allowed.
Please ensure that you map all AMC companies with respective RTA.
|
Online Transaction
|
What is “You are not allowed to distribute this scheme” reflecting while online transaction?
|
Please talk to BSE StAR MF, and ensure that Transactions are allowed in the scheme from BSE StAR MF.
You need to get it mapped in the BSE StAR MF platform. Admin > Members > AMC Mapping.
|
Online Transaction
|
What does “NFO scheme not available” mean?
|
All transactions take place BSE StAR MF API.
Transactions are only available for Schemes and its parameters available under the BSE StAR MF Scheme
Master.
If the NFO is available in BSE Scheme Master, transactions can be done in that NFO.
BSE Scheme Master can be downloaded from BSE StAR MF home page bsestarmf.in without login.
You need to authenticate your BSE StAR MF account in application. Go to Settings > BSE Credentials to authenticate your account.
|
Other Assets
|
New Module Launched
|
Other Assets is a new module launched March 2020 and is under testing beta phase. The enhancements in the module will be done, considering customer feedback. Currently, the module is free of cost.
|
Purchase
|
What is the minimum amount for new purchase and additional purchase?
|
The minimum subscription amount depends upon the respective scheme, as every scheme has a different minimum purchase requirement as per their offer document.
Most of the times, this information is available in the Scheme Factsheet.
There are a few funds which also allow investment of Rs. 100.
|
Reports
|
What is XIRR? How is XIRR calculated?
|
XIRR is like your personal rate of return. People sometimes look at the returns shown by mutual funds for 1 year, 3 year, 5 years, etc. However, those are the fund returns. Your returns are determined by the size of your investment and the time when you made those investments. XIRR is your personal return on your investments calculated with these numbers.
Calculating XIRR
All transaction amounts have to be mentioned in one column. For the purpose of this calculation, all cash outflows will be marked as negative values such as an investment or a purchase, and all inflows will mark as positive values such as redemption. Against every transaction, there has to be a date on which the transaction took place. In the last row, you should mention the current value of your holding or portfolio, along with the date on which the value is taken.
Calculation formula of XIRR in Excel: =XIRR(values, dates, [guess]) where To supply the necessary information into the formula, select all the invested amounts and the current value figure for values and dates for the dates. For the guess input, you can choose to ignore it. Due to Rounding Off Calculations XIRR and CAGR may vary.
|
Reports
|
What is Holding Report?
|
Holding report reflects a summary of total investments done by the investor in which AMC wise, sector wise, type wise and asset wise allocation is given. This is Unrealised Gain.
The report has option of export to PDF, export to excel and send email.
The report has an option of XIRR (XIRR as nothing but an aggregation of multiple CAGRs.
If you make multiple investments in a fund, you can use the XIRR formula to calculate your overall CAGR for all
those investments taken together)
Holding report can be viewed Family wise if Gamily group is created.
|
Reports
|
What is Detailed Holding Report?
|
Detailed information of Holdings with option like Transaction Type and Scheme Wise is available in Detailed
Holding Report.
|
Reports
|
What is P & L Report?
|
Redemption Summary and Profit or Loss can be seen under P & L report
|
Reports
|
What is Transaction Report?
|
Transaction data feeds received from RTA are shown over here. This information is same as received from RTA unless some records are deleted or modified manually from here.
This report helps a lot in verifying records with RTA and in Holding Report,
|
Reports
|
What is Active SIP?
|
Details of all SIPs which are currently active can be seen here.
The records over here are displayed on the basis of SIP files received from your RTA Mailback service and uploaded in the application. Go through “How & When is your Data Updated in the application? What are important things to know?” in the user manual to know more about data updation and its frequency.
|
Reports
|
What is Capital Gain Report?
|
Capital Gain report gives information on Short Term and Long Term gain achieved in the particular scheme or investments.
|
Reports
|
What is Capital Gain Report with Indexation?
|
Capital Gain report gives information on Short Term and Long Term gain achieved in the particular scheme or investments with regards to the Purchase Index Price.
|
Reports
|
What is AUM report?
|
Your total AUM as on last file uploading date, AMCwise is shown here.
The figures are shown on the basis of data files uploaded of respective RTAs.
GoDigital displays data on the basis of data feeds received from RTA and uploaded by Optimum on the decided frequency or the User according to his convenience.
? Your AUM value will show less, if data is not uploaded and updated of the respective RTA.
? Your AUM value will show less if AMC companies in which you do business are not mapped and enabled for Mailback Services under the respective RTA. Please ensure that you map such AMC companies.
? The Data depends upon the Transactions files updated on a daily basis.
? Your AUM value might show more, in-case there are duplicate or extra records received in transaction file.
|
Reports
|
What is Eligible for redemption report?
|
Gives view of the schemes which are eligible for redemption along with their balance units. For e.g. the ELSS
schemes which have lock-in of 3 years reflect here when they will be free from lock-in.
|
Reports
|
What is AMCwise Active SIP report?
|
This report underlies SIP in different AMCs which are active along with the scheme name, folio number and investor name.
|
Reports
|
What is SIP addition report?
|
SIPs added in a particular date range can be viewed here.
The records over here are displayed on the basis of SIP files received from your RTA Mailback service and uploaded in the application. Go through “How & When is your Data Updated in the application? What are important things to know?” in the user manual to know more about data updation and its frequency.
|
Reports
|
What is SIP End Date report?
|
To know the SIP end date this report is useful.
|
Reports
|
What is SIP Termination report?
|
SIP which were terminated or stopped can be seen here, within a date range
The records over here are displayed on the basis of SIP files uploaded in the application.
In case of Karvy. MFSD231 file need to be uploaded on regular basis to get update records.
In case of other RTAs like, if ceased date is received in SIP files, such records are considered as Terminated.
Go through “How & When is your Data Updated in the application? What are important things to know?”in
the user manual to know more about data updation and its frequency.
|
Reports
|
What is SIP Bounce report?
|
SIPS which were bounced can be seen here.
|
Reports
|
What is Dividend report?
|
In Dividend Report, dividend will be reflected as received in the Dividend Files from RTA.
Dividend files are uploaded on Daily basis by Optimum.
In this report you can see the dividend released against the schemes
|
Reports
|
What is Summary Report?
|
The summary report provides an overview of total investments done by investors including the holding and redemptions in single portfolio.
|
Reports
|
What is Portfolio Allocation Report?
|
This report displays total amount invested in equity, hybrid, debt, and commodity. This provides a proper information of total amount invested in different asset classes.
|
Reports
|
What is Non SIP report?
|
The report shows ratio of number of investors having SIP and not having SIPS.
Also shows the communication details of investors who do not have SIPs.
|
Reports
|
What is Detailed transaction with Gain?
|
This report detailed information on Long Term and Short term Gain received on a particular transaction or invested scheme.
|
Reports
|
Is there any specific SWP report?
|
There is no specific SWP report in the application. However, the detailed holding report, detailed transaction with gain report would reflect SWP or Switch In, in the transaction type.
|
Reports
|
Is there any option to see all the clients who have investments in one particular scheme?
|
You can go to Transaction Report and click on AMC Name > Scheme Name to check all the clients folio numbers and total holding in it.
|
Reports
|
Why is the NAV not updated for a mutual fund?
|
NAV is generally updated in 24 hours.
It may delay sometimes due to delay in receiving the latest records from the sources.
|
Reports
|
Will the complete Investment reflect if Change of Broker is done?
|
Yes. In Karvy and Franklin, the data is received in the Transaction file itself. In Cams, WBR2A is to be uploaded for historical change of broker data.
|
Reports
|
Does all the investments of a client reflect in the
GoDigital platform?
|
The investments done under the respective IFA’s ARN code reflect in the GoDigital platform, whether the transactions are done offline or online. Reports are updated every business day to reflect the latest values.
|
Save or Convert
Image
|
How to save multiple pages in one TIFF image?
|
Please follow the below mentioned steps to save multiple pages in one TIFF image:
1) Scan the multiple pages as different images.
2) Go to, Paint -> File -> open -> select 1st scanned image
3) Go to, View -> Zoom Out -> Pull the image bottom Tab to increase Document Length.
4) Go to, Home -> Paste -> Paste from -> select 2nd image. Now both images are in same document ->
Adjust/align the images
5) Go to, Paste -> Paste from -> select 3rd image. Now all the images are in same document -> Adjust/align the
images
6) Go to, File -> Save As -> Other Formats -> Select save As Type as.tiff/PDF or JPEG
|
Scheme Factsheet
|
What is Scheme Factsheet in IFA login and in
Investor login?
|
A factsheet shows small detail associated to a mutual fund scheme which is important for an investor to understand.
In IFA login the IFA can initiate a transaction on behalf of investor by viewing the desired information of the scheme.
In Investor login the investor can directly invest in desired scheme.
|
SETTINGS
|
What is Email Settings? How does it work?
|
You need to configure your Email Account so that you can send reports and other notifications emails from the application to your clients.
To configure your Email you need to know the correct email settings. Contact your Email Service Provider to know the correct settings.
? Make sure that you are able to login to your Email Account with the same Username and Password which you would enter.
? Enter your email configuration details and click on Save SMTP button.
? You need to click on Save SMTPbutton every time whenever you make changes while you try to configure.
? Username and Mail send from ID has to be the Email ID, which is to be configured and used.
? Your client’s email id must be available in his records so that he can receive reports and other notifications sent by you. For Gmail Accounts; login to your account, Account Settings> Settings>Forwarding and POP/IMAP and view Configuration Instructions.
? Usually, Gmail Account SMTP settings are: Outgoing Mail (SMTP) Server:smtp.gmail.com| Enable SSL
Port: 587 or 465
? Turn OFF two step verification of the particular Gmail Account. Login to your account and go
to https://myaccount.google.com/security
? Turn ON less secure apps. Login to your account and go
to https://www.google.com/settings/security/lesssecureapps
? General Other Email Service Provider Settings : Outgoing Mail (SMTP)
Server: mail.yourdomainname.com | SSL Port: 25 | Disable SSL
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SETTINGS
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What is Client Credentials? What is the use of it?
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Clients who were Given Access, can be seen under Settings > Clients Credentials.
Login Information can be resent to your clients from here. You can also change the username of the client and Resent the login information or simply change the login username and do not intimate your client if you wish that your client should not be able to login.
To re-sent Login Information to your clients (and use Forgot Password feature)
? Click on Give Access (Resent Login) button to resent login information.
? Clients who were already Given Access are seen here, so this time, only the Username will be sent to your client.
? Now the Client needs change his password using the Forgot Password option available on the Login Screen of the Web Application.
? After clicking on Forgot Password, Client needs to enter Username and registered Email Id and click on Submit button. A security code will be sent to client from your Email Id (which is configured for sending emails from the application.) After entering the valid security code, the new password will be set and a Password Changed Successfully Email would be sent to your client. ? Now, your client can login with the new set password. Once the new password is set, you (IFA) will not know the password.
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SETTINGS
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What is BSE Credentials? Why are they needed?
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GoDigital application uses the BSE StAR MF platform for Online Transactions. Go in Settings > Add BSE
credentials
It is mandatory to save your BSE credentials in the application and authenticate your BSE StAR MF account to use the Transact Online Facility.
As you need to change and update your password of your BSE StAR MF account every 15 days, you must also update the same password in this application. Otherwise the online transaction facility will not work.
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SETTINGS
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What is Company Details?
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Company Logo - You can upload your company logo which will be used and displayed in the application wherever applicable.
Filename should be Companylogo.png. File dimension should be 100 height x 200 width. File should be in PNG format.
Company Name - Your company name needs to be entered and saved here. This name will be displayed in the application wherever applicable.
Website Theme Color – You can set the colors of your login page through this option.
URL 1 (Web App Link) - This is the URL address which you and your clients will need to login to the desktop web application.
This URL will be mentioned in the Email you send whenever you give Login Access to your clients.
To avoid mistakes, first type the URL in your Internet Browser, once the application opens and you are able to the login screen, simply copy the complete URL from the browser’s address bar and then paste it over here.
For example: If your application login link kvcfinancial.com your complete link address can be
http://www.abcfinancial.com/
URL 2 (Mobile App Domain Link) - This is the API URL link address which connects your Mobile App services to the respective server addresses.
E.g.- If your application login link http://wealth.abcfinancial.com then your API services link would be similar
to http://api.abcfinancial.com/
Making a mistake in URL1 and URL2 will stop the application and online transactions to work properly.
To ensure you do not make any mistake, take help from Optimum’s Customer Support Team.
Email ID (Used For Reports) - The communication email which needs to be displayed on the reports needs to be saved here.
This is just a text line which will be displayed on the reports which you give to your clients.
EUIN (Used for Transactions) - EUIN number is mandatory for online transactions. You need to enter your
Primary EUIN
EUIN (Used For AOF) - This EUIN number is the EUIN number text which you would like to display on the AOF
Form.
Primary ARN No. (Used For Transactions)Example: ARN-12345
Enter and save your Primary ARN number used for Online Transactions. Save in proper format as mentioned.
Eg: ARN-12345
This ARN number must be available in the data feeds file received from RTA so that proper data gets uploaded of this ARN no.
ARN No. 2 Example: ARN-17777 (Only Used For Reports)
Data of this ARN will be uploaded in the application and you can view Portfolio and Reports of clients under this ARN.
This ARN must be available in the data feeds file received from RTA so that proper data gets uploaded.
Contact Us - Details saved over here will be displayed on the Contact Us section of the Main Application Page.
About us - Over here you can upload your company information and business profile.
Details saved over here will be displayed on the About Us section of the Main Application Page.
Mutual Funds - You can save information about Mutual Funds in text format which you would like to display under the Mutual Funds section.
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SIP
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Till when the SIP gets regularized for auto debits directly from bank account?
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For any SIP order through the platform, the payment for the first SIP is made instantly. In case the order has been placed with an already active mandate, SIP will be regularized in T+14 days.
If a new bank mandate has been submitted through an order, the SIP gets regularized by the next debit date.
Usually, a new bank mandate takes 20-30 days to approve the mandate. The TAT depends on the efficiency of the investor’s bank.
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SIP
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What happens in case the bank account balance is low and SIP is due?
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In this scenario, the transaction will get reversed after confirmation from the banker to the RTA/AMC, but please note that some banks may levy charges if Mandate transaction fails due to Insufficient Balance.
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SIP
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What is SIP and how does it work?
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An SIP or a Systematic Investment Plan allows an investor to invest a fixed amount regularly every month in a mutual fund scheme. SIPs help you to average your purchase cost and maximise returns.
You need to keep 30 days difference between first payment and next instalment date, e.g. if you create SIP on
21st Dec for regular payment on 10th of every month then your SIP will start getting deducted from 10th of
Feb.
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SIP
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The SIP amount has not deducted from the bank account, despite of the due date crossed?
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Please find below reasons for which it could happen:
1) There should be a 30 days difference between first payment and next instalment date.
2) The SIP has been cancelled by you or by the RTA/AMC.
3) The SIP day is a weekend/holiday; in that case, it will get deducted on next working day.
4) The Mandate is still not activated at the banker’s end.
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SIP
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What are the dates available for registering an SIP?
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Every AMC has different available dates for registering the SIP.
You will be able to choose between the date options once you initiate an SIP transaction through the platform and select the scheme name.
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SIP
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What if the next SIP date is a non-working day?
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In case the chosen date falls on a Non-Business Day or on a date which is not available in a particular month, the SIP will be processed on the immediate next Business day.
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SIP
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What are the various modes of investment through SIP?
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There are 2 modes through which you can apply for SIP. One is through NACH (xSIP) and second is URN Biller
Mandate (iSIP).
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SIP
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What is the process of changing the bank account details of the existing SIP which is through NACH?
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As of now, (While writing this information) There is no provision to change the bank account details of the existing SIP debit through NACH.
You can cancel the existing SIP and register a new NACH from other bank through BSE StAR MF platform.
Please note that the process may get changed periodically depending on the MF industry guidelines and respective affiliates Please consult BSE StAR MF for more clarity.
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SIP
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Can the SIP amount be changed for the existing investments?
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There is no provision to change the SIP amount through the platform. The existing SIP has to be cancelled and new SIP of the new amount has to be registered through BSE StAR MF platform.
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SIP
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What are the frequencies offered for registering the SIP?
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The frequency which is currently available through the platform is Monthly for Systematic Investment Plan
(SIP).
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SIP
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What is the minimum investment option available in SIP?
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Every scheme has a different minimum investment option.
You will be able to check the same after the scheme details are selected while initiating the SIP through the platform.
Most of the times, this information is available in the Scheme Factsheet.
There are a few funds which also allow investment of Rs. 100.
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SIP
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Is E-mandate available in GoDigital?
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Currently, (While writing this information) E-Mandate is not integrated with the GoDigital application.
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SIP
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How do we stop an SIP started from the application?
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There is no provision to cancel the existing SIP from the GoDigital platform.
However, you can cancel the SIP through BSE StAR Mf portal.
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SIP
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Can someone invest variable amounts every month in an SIP?
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This cannot be done as SIP amount remains fixed for every month for a Particular SIP
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SIP
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Can the ECS mandate be cancelled by the investor?
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Yes, the investor can cancel the mandate by writing a letter to his/her banker stating to cancel the respective mandate.
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Speed
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Why does my Website take too much time to load?
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The application runs on a satisfactory speed. However, depending on the internet speed at your end you may feel that the application is a bit slow.
Also note that depending on the number of clients and AUM the application performance might become slow.
It gives a smooth performance for AUM upto rs. 100 crore and/or investors upto 2000.
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SSL
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Why is it showing as ‘Not Secure’ on the Login screen?
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You need to purchase an SSL certificate and then contact your RM for the installation of SSL.
SSL is not mandatory as our Servers are secured.
However, you can go for SSL to make your site secure
We recommend GoDaddy for SSL purchases.
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SSL
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How to secure My site / web application?
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To secure your site, you need to purchase a SSL certificate from GoDaddy and then contact Optimum support team for installation of SSL. SSL purchase is not mandatory, as the transactions are getting placed thru BSE
StAR MF portal which is secured with SSL. (https ://)
You can opt in for SSL to make your site secure and reliable for users.
Optimum Financial Solutions will not bear any cost incurred with the SSL certificate.
Please refer the Letter of Engagement for more information on SSL or talk to Optimum customer support.
We strongly recommend GoDaddy for SSL purchases
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Transact
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How to invest in an NFO?
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The Transact Now option has Purchase, you need to click on the same and enter the client’s details. Then select the AMC name and NFO scheme name in which you wish to invest. It is just like the normal purchase process in the GoDigital platform.
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Transact
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When will the refund get processed for the failed transaction?
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The refund would be credited back within 7 working days from BSE to the investor’s bank account.
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Transact
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The investor received an email from the AMC about BSE rejection/cheque dishonoured/failed transaction. What to do?
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This usually happens when the money is not received to BSE within the defined period.
In such a case, the units that were allotted would be reversed.
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Transact
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Is there any other payment method other than net banking as the investor does not have the same?
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There are total 4 types of payment modes available in BSE StAR Mf, i.e. Direct Pay/Nodal Pay (Net banking),
OTM, NEFT/RTGS and Cheque.
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Transact
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Can the redemption amount get credited in a different bank account of the investor?
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For security of the investor’s money, the redemption proceeds are credited only to the registered bank account in the folio of the respective AMC, as per SEBI’s guidelines. If the old bank account has been closed, the investor needs to submit a request for a change in bank details to the AMC/RTA. Once the same is approved, the redemption request can be placed.
Please note that this process is as per the regulatory authorities and AMC/RTA, hence we do not have any control on it.
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Transact - Mobile
App
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What is the process of redemption of the investments through App?
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You can click on Redeem button under Transact Now option and can select the required details, unit or value to be redeemed.
Once an order is initiated from the platform, the investor would receive SMS from BSE StAR MF on the registered mobile number asking for a confirmation, once investor gives confirmation for redemption, the order gets placed by the system.
Proceeds of Equity Funds redemption gets credited in your bank account in T+3 days, and for Debt Funds it
gets credited in T+1 day where T represents the transaction date (working day)
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Transact - SIP
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How to register a SIP?
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For registering a SIP, you need to place a SIP order from SIP option under Transact Now. Select all details like scheme name, amount and type of SIP and click on Submit button.
You need to select the type of SIP i.e. iSIP or xSIP.
The payment for the first SIP order would be done instantly and the next instalment would get debited through registered Mandate.
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Transaction
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If an investor redeems his investments, does the distributor get any email?
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There is no provision that the distributor receives any intimation if his clients redeem their investment. Please talk to BSE StAR MF for more information on this.
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Transaction
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What happens if an order is placed post market hours?
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Order placed till 03:00 PM on a normal working day, gets executed on the same day. In case, you are making an order post market hours (after 03:00 PM), the order will be executed on the next business day in the morning. The allocation of MF units of such orders will happen at T+2 days, where T represents the order execution day.
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Transaction
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How are records of the transactions placed received to the RTA/AMC?
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The transactions which are placed through the platform are sent through BSE StAR MF, which is used as a backend platform to enable MF transactions and settlement. It is owned by BSE (Bombay Stock Exchange) which is one of the oldest and most reputed exchanges in the country.
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Transaction
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What are different payment modes available in
BSE StAR Mf?
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The payment modes available in BSE StAR Mf are Direct Pay, Nodal Pay, One Time Mandate (OTM), NEFT/RTGS cheque payment and UPI.
Please talk to BSE StAR MF for more info.
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Transaction/Unit
Allotment
Transactions
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Amount is debited from the bank account; still units have not been allotted?
Is the platform safe for transactions?
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The execution of orders, placed on non-working day/weekend or post 03:00 pm on a working day, is done on the next working day. Usually starts from 6.00 a.m.
As the platform is integrated with BSE StAR MF, owned by BSE (Bombay Stock Exchange), the platform is secure enough to place transactions. The money which you invest gets debited from your bank account and goes to mutual fund collection account (Indian Clearing Corporation Limited) of BSE.
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UCC
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How to generate Minor’s UCC from the application?
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There is no provision to generate minor’s UCC from the application. However, you can generate the same from
BSE StAR MF platform and the update the same in your GoDigital Platform and then do the transactions.
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Unit Allotment
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Why MF units have been allocated without a payment against the order?
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For transaction requests with transaction value less than Rs. 2 lakhs, RTA/AMC will make provisional allotment of units, with T day’s NAV, where T represents the day when orders was executed. As payment settlement
takes time, RTA/AMC do not want investors to wait for payment settlements for allocating MF units as the
NAV of funds changes daily.
These type of allotment is temporary and RTA/AMC reverse the units allocated if payment has not been
realised in T + 5 days
If the transaction value is greater than Rs. 2 lakhs and for liquid funds, the units are allocated on the realization of the funds only.
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Unit Allotment
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When do MF units get allocated for any paid order?
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RTA/AMCs usually allocate MF units within T+2 days though in some cases it may take more time than that.
Optimum does not have any control over this process as it gets executed by the RTA/AMC only.
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URN Mandate
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How to Generate URN mandate For iSIP
Transactions?
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Generate URN Biller Mandate: For iSIP Transactions
Before Initiating the transaction, follow the below steps (One Time Process)
1. Go to Clients > Manage Clients
2. Click on URN Mandate (iSIP) for the specific client.
3. Enter the Daily Amount Limit and Validity to be set for the Mandate and Submit.
For perpetual date or till Units Cancellation enter date 31/12/2099.
The Amount set will be Daily Limit.
The maximum limit you can put is of Rs. 1000000000. (Given By BSE StAR MF)
4. A 15 Digit Mandate URN number would be generated and send to your client by BSE StAR MF.
Example - We acknowledge the receipt of your Mandate ID BSE0000000XXXXX for Amount Rs. 100000.00 with
XXXX Bank.
If URN Mandate already exists, you can Edit client information and update the existing Mandate ID.
Before Initiating Transactions Your Client needs to follow the below steps. (One Time Process)
1. Login to the Bank Account (Net Banking).
2. Select the Bill Pay or Biller Registration option.
3. Add or Select BSE LTD from the Biller list.
4. Enter the URN number as given in the Email / SMS received from BSE StAR MF.
The URN needs to be entered in the same format as received.
Select Auto Pay option (if provided by bank) for convenience to avoid authorisation for every SIP debit.
For successful registration, register the URN before the validity date.
SIP with URN (iSIP) transaction can be placed through URN registered mandate.
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URN Mandate
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Why the URN biller mandate cannot be added in my bank account?
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Please get in touch with your bank account support team or Optimum Support team for more info.
All Banks are not supported for iSIP (URN biller). Please go through the list of registered banks available for iSIP.
The list is available in the Help Menu of the application and BSE StAR MF.
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URN Mandate
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If a customer has forgotten to add the URN of BSE
in his account through Net Banking under Bill Pay option within 7 days. What is the recourse?
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You can generate a new URN through your BSE StAR MF login and inform the investor to add the new URN in his/her Net Banking. This process is recommended as the old URN can become inactive if not added in
Net Banking within 7 days.
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xSIP NACH
Mandate
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What does different mandate status mean in BSE
StAR MF account?
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Registered by Member - Mandate ID generated but client have not submit mandate form to BSE.
Received by Exchange - Client has submitted mandate form to BSE.
Under Process -Mandate form is with client respective bank & it’s under process.
Approved -After verification of mandate Form, from client’s bank, status will get changed to Approved.
Rejected -Mandate form is rejected by client’s respective bank, it may be drawer signature, invalid account
no., debit type not selected, payee name differ, etc.
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xSIP NACH
Mandate
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When to submit mandate form to BSE?
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It is advisable to submit mandate form to BSE before generating SIP, as for approval it takes 25-45 days.
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xSIP NACH
Mandate
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How much gap should be there between SIP registration and SIP start date?
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There should be minimum gap of 30 days between SIP registration date and SIP start date.
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xSIP NACH
Mandate
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How much gap should be there between SIP approved date and SIP start date?
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There must be 14 days gap between SIP approved date and SIP start date, otherwise SIP will not get debited.
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